Privacy Policy

How do we collect personal information?

 

We only collect information that is relevant to our business relationship with you. This information is received directly from you or from other sources whom you have approved to provide us with information if we collect personal information from a third party we will take reasonable steps to ensure that you:

• have been informed that we have collected that information
• understand the purpose for which we have collected the information; and
• are aware how we might use that information or disclose it to 3rd parties.

 

It is possible that your telephone call to ask may be monitored or recorded which we do for internal training purposes

 

What personal information do we collect?

 

The personal information we collect may include:

• Name and contact details;
• Personal details;
• Financial information (which might include details in relation to income assets and liabilities bank accounts tax and financial statements);
• Medical and lifestyle information that might relate to insurance;
• Employment details, for example, previous employment details and proof of earnings and other information we require in order to provide you with our products and services.

We will not collect any sensitive information such as health information unless it relates to providing or maintaining products and services you require.

 

Why do we collect personal information and how do use it?

 

We collect personal information for one or more of the following purposes:

• To provide financial products and services to you;
• Managing our business relationship with you;
• Researching and planning for improvement of our products and services; and
• To comply with our legal and regulatory responsibilities if we require personal information about you for a specific purpose that is not obvious we will let you know that purpose at the time the information is collected.

 

Using our website

 

We will not be collecting any personal information about you as a result of your simply visiting our website. However, we may collect personal information if, in using our website you contact us by email.

Our website may contain links to other websites, we have no control or knowledge of the information management policies of those websites

We cannot inform you if, by visiting linked websites, your personal information will be collected by someone else and if so what use or disclosure may be made of that information

 

When might we disclose personal information?

 

We may disclose personal information about you to achieve the same purpose for which it was collected.

We might also disclose personal information about you:

• Within our corporate group and related companies;
• on a confidential basis to external service providers;
• if we are otherwise permitted or required to do so by law;
• in other circumstances where you have first consented to the disclosure.

 

Storing and retaining personal information

 

We store personal information in electronic or hardcopy form (or both) and use industry-standard levels of security to prevent an authorised access

Personal information is only accessible to our staff or to authorised service providers with incidental access to supply their services to us.

We do not retain any of your information longer than is required for the business relationship with you or for legal purposes. When we are informed we will keep the personal information we hold accurate complete and up-to-date.

 

Direct marketing

 

We may use your personal information from time to time to inform you about our current and future products and services if you do not wish to receive this information you should contact us.

 

Access

 

We invite you to update any personal information you think we may hold about you. To do this or to simply find out what personal information we currently hold, please contact us at the address below. If you wish to access the personal information we hold about you, we may charge a fee to cover our costs of supplying the information, we will inform you of this cost at the time you make a request.

 

Queries and complaints

 

We are committed to the national privacy principles for handling personal information and so if you have any query or complaint in relation to the way in which we collect, use or disclose personal information, please contact us. We will use our best efforts to respond to your query or request as quickly and reasonably as possible for the avoidance of doubt this privacy policy does not apply to future holiday finances employee records. If you like more information about our privacy policy or in relation to the information we hold please contact:

 

Privacy officer

 

Future Holiday Finance Pty Ltd
PO Box 469 Mudgeeraba, QLD, 4213
T: (07)    5556 3000

E: info@futureholidayfinance.com.au
Internet: future holiday finance.com.au

if you require more information about privacy laws generally please contact:

 

The privacy commissioner

 

Office of the federal privacy commissioner
GPO box 5218
Sydney NSW 1042
phone: 1300 363 992
Internet: www.privacy.gov.au

 

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